Kefir Delight Refund Policy
At Kefir Delight, we strive to deliver the highest quality kefir and kefir-based products, ensuring your complete satisfaction. While we don’t offer traditional cash refunds, we understand that occasionally things might not go as planned. That’s why we offer a flexible and customer-centric approach to make things right.
What we can do:
- Replace your order: If you receive an incorrect or damaged item, we’ll happily replace it with the correct one free of charge. Just contact us within 48 hours of receiving your order and we’ll arrange a swift replacement.
- Store credit: If you’re not completely satisfied with your kefir for any reason, we’ll issue you store credit for the full amount of your purchase. This credit can be used towards any future order on our website.
- Product exchange: Not loving one of your kefir flavors? We’ll be happy to exchange it for another flavor of equal value. Contact us within 7 days of receiving your order to arrange an exchange.
- Partial refund: In cases of partial order issues, we may offer a partial refund in addition to other resolution options.
Our commitment to satisfaction:
We believe in building trust and long-lasting relationships with our customers. Our goal is to always find a solution that leaves you feeling happy and valued. If you have any concerns, questions, or simply want to chat about your kefir experience, please don’t hesitate to contact us. We’re always here to listen and help!
What we can’t do:
- Issue cash refunds: Due to the perishable nature of our products, we are unable to offer cash refunds.
- Accept returns after the specified timeframe: We kindly ask that you contact us within 48 hours for damaged or incorrect items and within 7 days for exchanges or store credit requests.
Contact us:
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us through our contact us page or by the phone number provided in the order confirmation email. We’re happy to help!
Thank you for choosing Kefir Delight!